Support
Support
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Register your device and get helpful tips to get the most out of your gear and be the first to know about our latest creations. Failure to register your devices will not diminish your warranty rights.
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We will repair or replace any device that we manufactured at any time as long as we are still in business. Warranty does not apply to normal wear of the enclosure or graphics, knobs, hardware or any devices that are deliberately destroyed or modified by anyone other than EarthQuaker Devices. There is never any charge for a repair unless the circuit board needs to be replaced due to user damage or modification. Customers are responsible for shipping to EarthQuaker Devices and back to the customer after the repair has been completed.
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Most issues can be resolved by reviewing our Knowledge Base of common troubleshooting tips. If you can’t find the answer you are looking for, move on to the Repairs section below.
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Before you open a repair case, please make sure the issue persists with it being the only pedal in the signal chain, different cables, guitars, amps, power supplies or locations, if possible. 75% of all pedals sent in for repair are fully functional and the issue is usually a bad power supply, faulty cables, or something we cannot recreate in our shop. Please double check! Also, check out our Knowledge Base.
If none of this helps, please open a case for repair using the link below. Once your repair request has been approved, you will receive an RMA number that must be clearly printed on the outside of your shipping container. Please allow up to two weeks for your repair.
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We will repair or replace any defective device for the life of EQD, but we do not accept returns for any reason. That said, most of our Dealers have excellent return policies. Some will even accept devices that were purchased from a third party. If you are unsure about an item, please buy from an authorized Dealer.
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Are you a dealer with a question or service need?